The Essentials of Email Marketing While there are many technical aspects to email marketing the focus of this blog is the essential ingredients required for effective email marketing i.e. Content, Design, and Deliverability. CONTENT Reader want quality content; without it, everything else is academic. Let’s look at all the factors that help to make content...

Introduction Energy efficiency refers to a method of reducing energy consumption by using less energy to attain the same amount of useful output. For example, an energy-efficient 12-watt LED bulb uses 75-80% less energy than a 60-watt traditional bulb but provides the same level of light. Efficient energy use has been a rising trend due...

All You Need to Know About ISO 41001 Compliance What is ISO 41001? ISO 41001:2018 is a standard published by the International Organization for Standardization that sets forth guidelines for facility management. It follows the same structure as other ISO standards, such as ISO 45001 (Occupational Health and Safety) with the same core text, definitions,...

Introduction Customer experience management (CXM) is the management of customer interactions through each physical and digital touchpoint in order to deliver personalized experiences that drive brand loyalty and increase revenue. Brands accomplish CXM programs through a combination of software, analytics, research and data-management systems. What Skills Do Customer Experience Managers Need? An effective customer experience...

A Guide to Working From Home The work-from-home just got a big push from the current COVID 19 pandemic. Thanks to ever-evolving technologies like Skype, Microsoft teams, Zoom it’s no longer necessary to be in an office full-time to be a productive. Companies with work-from-anywhere policies can boost employee productivity, reduce turnover, and lower organizational...

Introduction Running a business involves risk. Risk cannot be avoided, but it can be managed. ISO 31000 provides guidelines for managing risk in an organization and provides areas to be focused upon in an organization with relation to risk. Types of Risks Risk management is the coordinated and economical application of resources to minimize, monitor,...

Introduction A Facility Management Audit is a comprehensive review of the available assets in a new or existing building that relate to the preservation of an optimal surroundings or environment. Objective The objective of conducting a facility management audit is to record as much information as possible about equipment, practices and policies within the facility...

Introduction World energy consumption continues to rise: it has more than doubled in the last 40 years and is projected to increase a further 30% by 2040. What’s more, energy is the major contributor to climate change, making up nearly 60 % of the world’s greenhouse gas emissions. Taking action to better manage our energy...

What are the ISO 27001 Audit Controls? The documentation for ISO 27001 breaks down the best practices into 14 separate controls. Certification audits will cover controls from each one during compliance checks. Here is a brief summary of each part of the standard and how it will translate to a real-life audit: 1. Information Security...

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Introduction Leadership, commitment and active support from top management are critical for the success of the OH&S management system and for the achievement of its intended outcomes. A culture that supports an organization’s OH&S management system is largely determined by top management and is the product of individual and group values, attitudes, managerial practices, perceptions,...

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