Introduction Customer experience management (CXM) is the management of customer interactions through each physical and digital touchpoint in order to deliver personalized experiences that drive brand loyalty and increase revenue. Brands accomplish CXM programs through a combination of software, analytics, research and data-management systems. What Skills Do Customer Experience Managers Need? An effective customer experience...
Update: New guidelines aiding the fight against #COVID19 are here. ISO/PAS 45005 brings together international best practice on how to manage the health and safety of employees and stakeholders during the COVID-19 pandemic and is intended to complement any existing national guidelines and regulations. In a process that normally takes three years, experts from 26 countries have worked tirelessly to...
A Guide to Working From Home The work-from-home just got a big push from the current COVID 19 pandemic. Thanks to ever-evolving technologies like Skype, Microsoft teams, Zoom it’s no longer necessary to be in an office full-time to be a productive. Companies with work-from-anywhere policies can boost employee productivity, reduce turnover, and lower organizational...
The below list has been compiled to support global efforts in dealing with the COVID-19 crisis. They are freely available in read-only format. ISO 374-5:2016, Protective gloves against dangerous chemicals and micro-organisms – Part 5: Terminology and performance requirements for micro-organisms risk ISO 5356-1:2015, Anaesthetic and respiratory equipment — Conical connectors — Part 1: Cones...
Introduction Running a business involves risk. Risk cannot be avoided, but it can be managed. ISO 31000 provides guidelines for managing risk in an organization and provides areas to be focused upon in an organization with relation to risk. Types of Risks Risk management is the coordinated and economical application of resources to minimize, monitor,...
The Food and Drug Administration approved Pfizer’s Covid-19 vaccine for emergency use on 11th December, 2020. With the decision, the United States becomes the sixth country — in addition to Britain, Bahrain, Canada, Saudi Arabia and Mexico — to clear the vaccine. Other authorizations, including by the European Union, are expected within weeks
Introduction A Facility Management Audit is a comprehensive review of the available assets in a new or existing building that relate to the preservation of an optimal surroundings or environment. Objective The objective of conducting a facility management audit is to record as much information as possible about equipment, practices and policies within the facility...
Introduction World energy consumption continues to rise: it has more than doubled in the last 40 years and is projected to increase a further 30% by 2040. What’s more, energy is the major contributor to climate change, making up nearly 60 % of the world’s greenhouse gas emissions. Taking action to better manage our energy...
A new standard for community-based early warning systems just published. There is no doubt that we are now living in a world where surprise is the new normal. Increasing populations, resource exploitation and the resulting climate change effects are putting greater pressure on our ecosystems. As a result, floods, fires, earthquakes and other natural disasters...
November 2020 marks ten years since the publication of a ground-breaking International Standard for social responsibility. ISO 26000 gives guidance, not requirements. It can’t be certified to, but companies and other organizations can use it as a framework to query and improve their approach to social responsibility, disclosing data and reporting on how they are...
