Content of the Website

The following services, materials, functionalities and contents are available to users through the Websites: Documentation, Training Material, News, Templates.

We shall make every available effort to ensure constant availability of the Websites, secure, as well as constant and easy access to the Contents available through the Websites, as regulated by these Terms, and possible specific terms applicable to the use of certain Content or separate web pages within the Websites.

Prohibited Content

It is prohibited to publish, transmit, upload or exchange any content violating the current laws of the United Arab Emirates, particularly the content that is untrue, deceptive, offensive, vulgar, threatening, racist or chauvinist, the content violating intellectual property rights, the content considered as unauthorized disclosure of personal data or as violation of the right of privacy of users or third parties.

It is not allowed:

  • to use the Websites or content available through the Websites in a manner which may cause damage to Sysmac, other users or any third party;
  • to publish, upload, exchange or transmit Prohibited Content;
  • to publish, upload, exchange or transmit any content that the user knows to be false or untrue, or has justifiable reason to believe it to be false or untrue, and whose use may cause damage to Sysmac, other users or third parties;
  • to purposefully publish, upload, exchange or transmit any content containing computer viruses, worms, and programs that may obstruct or hinder regular operation of the Websites, cause damage or destruction of any computer program;
  • to collect, process or use personal data of the Websites users or third parties in an unauthorized manner;


If you wish to purchase any product or service made available through the Websites (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, and your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Documentation Templates & Documentation Toolkits

Due to the nature of our documentation templates & documentation toolkits, we do not offer any refunds once the order has been placed and your template has been delivered under any circumstances. Because we only sell digital goods, these products are irretrievable after they have been delivered. You may preview our templates before purchase to ensure it is exactly what you are looking for. By purchasing our documentation templates or documentation toolkits, you understand and agree to the terms outlined herein. However, there are circumstances that would allow us to offer you a refund for your purchased template, and they are as follows: (1) the product was not delivered to you, or (2) you were unable to download the file we provided, or you are unable to save or open the template.

All decisions on refunds and our policies therein are subject to our discretion. As such, we may require screenshots of errors received, or other proofs. We will make every attempt to ensure the product is up to your standards as well as ours before we issue a refund.

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