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ISO 13485:2016 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer.
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
ISO 10002:2018 gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement